Returns

 

Returns

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition. The Seller will refund the cost of the goods; however shipping charges are non-refundable.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail. If an item is found defective and it is still within the manufacturers warranty, Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. Upon delivery of the returned Goods to the Seller, the Buyer will receive a refund of all monies paid for the Goods; or replacement goods will be arranged, depending on the discretion of the Buyer and agreement of the Seller.

In the event of returned non-faulty Goods, the buyer may do so within 7 days of receiving the purchase. Goods returned must be in a new and unused condition. The seller will refund the cost of the Goods; however shipping charges are non-refundable.

Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller. Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product

With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.